Shipping and Delivery Policy
Processing Time
- Orders are processed within 1 to 5 business days.
Shipping Methods
- We offer express shipping.
- All shipments are completely covered by insurance for the full value of the jewelry.
Shipping Fee
Shipping fees are calculated based on the product price, insurance cover and shipping place. The exact cost will be displayed at checkout.
- Price Below RM2,500
Peninsula Malaysia - RM20
Sabah Sarawak - RM25
- Price Above RM2,500
Peninsula Malaysia - RM35
Sabah Sarawak - RM40
- Price Above RM5,000
Peninsula Malaysia - RM40
Sabah Sarawak - RM45
- Price Above RM10,000
Peninsula Malaysia - RM60
Sabah Sarawak - RM65
Delivery Time
- Delivery time will be taking 3 to 7 days.
- Please note that delivery times are estimates and may vary depending on the destination and external factors beyond our control, such as customs delays.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package online.
Address Accuracy
- Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Delivery Issues
- If your package is lost or damaged in transit, please contact us within 1 day after arrival. We will work with the shipping carrier to resolve the issue as quickly as possible.
- If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.
Customer Support
- For any questions or concerns regarding your order, shipping, or delivery, please contact our customer support team at [Customer Support Whatsapp Phone Number] or [Customer Support Email].
- Whatsapp Phone Number Admin Qama - 60129803679
- Whatsapp Phone Number Admin Sue- 601155508819
- Email Address - mydoragold24@gmail.com
